Frequently Asked Questions

Frequently Asked Questions

Have a question? Read through our frequently asked questions to see if you can find an answer. Alternatively, you can contact us by clicking the button below.

  • Where are you located?

    Black Swan State Theatre Company of WA’s office is located at:

    State Theatre Centre of WA
    Level 1, 182 William Street
    Perth WA 6000 Australia

    Our office is open 10:00 – 5:00pm, Monday – Friday. There is a buzzer to entry on William St, next to Chi Cho Gelato.

  • Where can I buy Black Swan tickets?

    You can purchase tickets to Black Swan online or in person at one of the following box office locations:

    State Theatre Centre:

    174 - 176 William Street
    Perth, WA 6000
    Australia
    Mon – Fri: 10AM to 5PM

    His Majesty’s Theatre:

    825 Hay Street
    Perth, WA 6000
    Australia

    Mon – Fri: 9AM to 5PM, Sat: 10AM to 5:30PM

    Subiaco Arts Centre:

    180 Hamersley Road
    Subiaco, WA 6008
    Australia
    Mon – Fri: 9AM to 5PM

    To book online, head to our Ticketing Information page here.

  • Where can I get bite to eat or drink before a show?

    There are vibrant and diverse hospitality options around the State Theatre Centre which you can view here <LINK>

  • I have access needs. What services do you offer?

    We will endeavour to accommodate your needs as best as we can to make your visit enjoyable. To discuss what you need please contact us on (08) 6212 9300 or email us at tickets@bsstc.com.au or contact Perth Theatre Trust on (08) 6212 9292. For more information about our accessibility services visit this page[LINK].

  • I'm feeling unwell. What should I do?

    If you feel unwell before a show, we ask that you please stay home in order to keep our community safe. Please contact us by email or phone prior to the show and we can assist with a credit on account or gift voucher that can be used towards a future Black Swan show.

    You can reach the Black Swan ticketing team at tickets@bsstc.com.au or call our office at 08 6212 9300. We're open Monday - Friday 10:00am - 5:00pm.

  • I’ve lost my tickets. What do I do?

    If you have lost your ticket, we will reprint it for collection at the venue on the evening of the performance, this may incur a fee of $3.95 per ticket.

    To arrange this, please contact tickets@bsstc.com.au.

  • I need to refund or exchange my tickets. What do I do?

    Requests for refunds and exchanges will be granted at the discretion of Black Swan in accordance with the LPA Ticketing Code of Practice, and may incur a small fee of $3.95 per transaction. For more information about our refund and exchange policies, please visit our Ticketing Terms and Conditions page.

    To enquire, please contact tickets@bsstc.com.au

  • Why do you need my contact details?

    As part of the terms and conditions of service, you will need provide your name and phone number or email address as a minimum requirement. If you are purchasing tickets online, you will need to provide a mailing address, please be aware that we will not post tickets to an overseas address. You can read more about our Privacy Policy here.

  • My login isn’t working; where can I reset my password?

    If you are having trouble logging in, you can reset your password via our Login page here <LINK>

  • Can I bring my child to the theatre?

    Each show has a different age recommendation and not all shows may be suitable for someone under the age of 18. You can see the recommended age for a show in the Event Details section on the show's play page. Please ensure the show is suitable for the age of your child before booking.

  • Does Black Swan do work experience or internships?

    For any expressions of interests for work experience or internships please contact us here (CONTACT FORM JUMP)

    Mail to information@bsstc.com.au

  • I’m an artist. How can I work for Black Swan?

    As the state theatre company, Black Swan is engaged with the theatre communities of Western Australia and around Australia. We welcome artists and maintain programs to provide access and support for local performers and others. Further information can be found here <LINK>

  • I'm an artist and would like to invite Black Swan to one of my shows. How can I do that?

    Black Swan is always keen to hear from new creative artists. Contact our Company Manager, Chantelle Iemma at (JUMP TO FORM) chantelle@bsstc.com.au

  • How can I send you some feedback?

    We would love to hear what we’ve done well and where we can do better. You can send any feedback you have here (CONTACT FORM JUMP). If required, our complaints handling policy can be found here (LINK TO COMPLAINTS PAGE). (Mail to information@bsstc.com.au)