Black Swan's Refund and Exchange Policy is temporarily varied to encourage anyone showing symptoms or who has had possible contact with a COVID-19 case to cancel their attendance for the safety of all other patrons and staff on the terms and conditions set out in paragraphs 18 to 21 below.
- Tickets will be fully refunded or exchanged if, during the time between the purchase of your Ticket and the Event, you:
- develop any of the recognised symptoms of COVID-19;
- come into contact with someone displaying COVID-19 symptoms;
- come into contact with a confirmed case of COVID-19;
- lived in or been in a high risk area within Australia;
- return from overseas; or
- are required to self-isolate or quarantine (and the Event falls within that isolation or quarantine period) by reason of paragraphs (a) to (e) above.
- Black Swan reserves the right to require that you provide supporting documentation including but not limited to medical documentation where reasonably required.
- Refunds and exchanges will be available before the Event. No refunds or exchanges will be available after the Event has taken place.
- These changes to Black Swan's refund and exchange policy will remain in place until 31 December 2020 after which this policy is subject to review by Black Swan. Following the review, the policy may be extended (with or without variations) for an additional period or may revert to Black Swan's earlier policy unless recommended otherwise by Live Performance Australia's Ticketing Code.