Accessibility

Black Swan is committed to making performances accessible to the widest possible audience.

Access services are included in the price of your ticket and can be booked online, or over the phone.

For all accessible bookings with Black Swan in 2022 except Once, contact Perth Theatre Trust on (08) 6212 9292 Monday to Friday, 10am to 5pm. Email: SWABox@ptt.wa.gov.au

For accessible bookings for Once at The Regal Theatre, contact 1300 665 915 Monday to Friday, 9am to 5pm AEST or visit help.ticketek.com.au/hc/en-us.

Audio Description and Tactile Tours

Audio Description captures the visual elements of theatre performances by providing live verbal descriptions via a personal headset. Pre-show tactile tours allow blind or low vision patrons and their companions to explore the set, props, and costumes prior to the performance.

Auslan Interpreted Performances

Black Swan provides an Auslan interpreter at selected shows for hard of hearing or deaf patrons. An interpreter will stand to one side of the stage and live translate the text and dialogue into Auslan.

Assistive Listening

Assistive listening systems and hearing loops deliver hearing augmentation and amplification to patrons who struggle to hear, have hearing impairment, or have a hearing aid with a t-switch.

Open and Closed Captioning

For patrons who are hard of hearing or deaf, or are culturally and linguistically diverse, captioning provides an accurate text display of a performance. Open Captioning displays on a screen, either above or to one side of the stage. Closed Captioning displays on a device provided by the venue, or via an app on a personal smart device.

Wheelchair and Mobility Access

Wheelchair seating is available at all of our performance venues. For short-term, non permanent wheelchair users please contact Black Swan for further information.

Companion Cards

For patrons who require the assistance of a companion or carer, a second ticket is issued at no cost to the Companion Card holder.

2022 Accessible Performances

  • City of Gold
    • Venue: Heath Ledger Theatre
    • Audio Description & Tactile Tour: Saturday 19 March, 2pm
    • Auslan Interpreted Performances: Tuesday 22 March, 6:30pm
    • Captioning (Open/Closed): Saturday 19 March, 2pm (Open).
  • Barracking for the Umpire
    • Venue: Subiaco Arts Centre
    • Audio Description & Tactile Tour: Saturday 2 April, 2pm
    • Auslan Interpreted Performances: Tuesday 5 April, 6:30pm
    • Captioning (Open/Closed): Not available.
  • Toast
    • Venue: Studio Underground
    • Audio Description & Tactile Tour: Saturday 14 May, 2pm
    • Auslan Interpreted Performances: Tuesday 10 May, 6:30pm
    • Captioning (Open/Closed): Not available.
  • Once
    • Venue: The Regal Theatre
    • Audio Description & Tactile Tour: Saturday 4 June, 2pm
    • Auslan Interpreted Performances: Not available
    • Captioning (Open/Closed): Saturday 4 June, 2pm (closed).
  • The Glass Menagerie
    • Venue: His Majesty's Theatre
    • Audio Description & Tactile Tour: Saturday 13 August, 2pm
    • Auslan Interpreted Performances: Tuesday 16 August, 6:30pm
    • Captioning (Open/Closed): Saturday 13 August, 2pm (open).
  • Oil
    • Venue: Heath Ledger Theatre
    • Audio Description & Tactile Tour: Saturday 19 November, 2pm
    • Auslan Interpreted Performances: Tuesday 22 November, 6:30pm
    • Captioning (Open/Closed): Saturday 19 November, 2pm (closed).

SEATING MAPS

Download our accessible seating maps for all Black Swan venues.

ACCESS GUIDE TO VENUES

  • Access Guide to the State Theatre Centre

    Facilities for people with disability

    The management of State Theatre Centre of WA endeavours to accommodate patrons with disability whenever possible. However, due to the production requirements of some events, these special facilities can sometimes become limited.

    We therefore recommend that all patrons with special requirements state their needs at the time of booking tickets. You can visit the venue box office or call (08) 6212 9292 to book your tickets.

    Our usual facilities include:

    • Wheelchair access to Heath Ledger Theatre and The Studio Underground
    • Access Seating in Heath Ledger Theatre and The Studio Underground
    • Wheelchair accessible toilets
    • In house Wheelchair (Contact us on (08) 6212 9200 to book for use during your visit.)
    • Auditorium Audio: Infrared hearing system
    • Audio Description Service for some performances

    Heath Ledger Theatre

    Disability access / access for patrons with mobility problems

    Lifts service the Main Foyer up to Heath Ledger Theatre foyer level 2. There is a separate lift that can then take patrons up to upper stalls and circle with mobility restrictions as per the below guidelines.

    Patrons who experience difficulties with stairs should purchase tickets in the below areas:

    No Stairs – Stalls Row E, Stalls Row O and Circle Row G. These rows include the designated wheelchair seats. All other rows require a step up or down. If patrons have severe mobility restrictions but are not using a wheelchair, they should contact the venue on (08) 6212 9292 to request appropriate seating. Alternatively, please purchase seats in Row E or O in Stalls, or Row G in circle.

    Minimal Stairs (2 to 4 stairs up/down) – Stalls Rows C to G, N and M. Circle Row F.

    Wheelchair seats

    Standard Wheelchairs – Stalls E1, E28, O13 and Circle GG1 and GG29

    Large Electric and Scooter Wheelchairs - Stalls O13 and Circle GG1 and GG29

    Carer Seats - Stalls, E2, E27, O12 and Circle G1 and G29

    Full Layback Wheelchairs - Please contact the venue on (08) 6212 9292 for the best seating position.

    Your ticket will note a Door for entry into the auditorium. These assigned doors are a guide only to improve general patron access to the theatre space, however, if you have mobility problems please approach a State Theatre Centre staff member upon arrival at the venue for directions on the best access route to your seat.

    The Venue has two wheelchairs available on site which can be requested for use by patrons for access around the venue if necessary. Please contact the venue directly if you would like a staff member to meet you at the entrance with a wheelchair on the night of your attendance. This can be booked by calling (08) 6212 9200.

    Accessible toilets are available on the Main Foyer level (in the Courtyard), Heath Ledger Theatre foyer level (closest for Stalls Row E), as well as upper stalls (closest for Stalls Row O) and circle (closest for Circle Row G).

    Studio Underground

    Disability access /access for patrons with mobility problems

    Lifts service the Main Foyer down to the Studio Underground foyer level. There is a separate lift that can then take patrons down to the Studio Underground stage level if required, depending on the configuration of seating and staging for that particular performance.

    The standard configuration is in a proscenium layout– Rows AA to H, seats 1-26.

    Patrons who experience difficulties with stairs should purchase tickets in the below areas:

    No Stairs – Row H. All other rows require a step down. Row H includes the designated wheelchair seat. If patrons have severe mobility restrictions but are not using a wheelchair, they should contact the venue on 6212 9292 to request appropriate seating. Alternatively please purchase seats in other Row H seats.

    Minimal Stairs (2 to 4 stairs down) – Rows F to G. Please note, Rows AA (nil stairs), A, and B (2 to 4 stairs up) can be used as an option for mobility restricted patrons but utilisation of these seats needs to be confirmed by through the venue on (08) 6212 9292 on a per show basis to confirm access is available due to staging, etc.

    Alternate configurations

    Access requirements for patrons who experience difficulties with stairs should be confirmed with the venue on (08) 6212 9292 for alternate seating configurations as the requirements will vary.

    Wheelchair seats

    The Studio Underground has wheelchair seating locations available both on the flat floor and on the balcony.

    Standard Configuration:

    All Wheelchairs - Row H Seats 63/64

    Alternate Configurations:

    All Wheelchairs - Contact the venue on (08) 6212 9292 for the best seating position.

    The Venue has two wheelchairs available on site which can be requested for use by patrons for access around the venue if necessary. Please contact the venue directly if you would like a staff member to meet you at the entrance with a wheelchair on the night of their attendance. This can be booked through stage door on (08) 6212 9200.

    Accessible toilets are available on the Main Foyer level (in the Courtyard), and the Studio Underground foyer level. For alternate seating configurations, access toilets are also available on the Studio Underground stage level Basement 2. Please ask our friendly staff for directions to the bathroom.

    ACROD bays

    There are two, 5 minute drop off bays directly outside the venue. They are located:

    • Roe Street
    • William Street

    There are three City of Perth parking locations near the venue. They are as follows:

    • State Library at 15 Francis Street which has 7 ACROD bays (24 hours)
    • The Cultural Centre at 2 Roe Street which has 4 ACROD bays (refer to operational hours of the car park)
    • Roe Street at 68 Roe Street which has 5 ACROD bays (refer to operational hours of the car park)

    Audio description and Tactile Tours

    Tickets for audio described performances are available through the venue box office on (08) 6212 9295 or SWAbox@ptt.wa.gov.au. It is essential patrons advise the booking agent that the audio described service will be required at time of booking. Tickets for the service can be purchased up to three working days prior to the performance, after which audio described seats which have not been sold will be released to the general public. Patrons are requested to arrive at least 30 minutes prior to the performance in order to collect their equipment and be comfortably seated until the audio description commences.

    We regularly email updates about the Audio Description service to our database of patrons who utilize the service, and we also keep in touch through a closed Facebook group.

    For further information regarding the Audio Description Service, or to add your name to our database to receive show updates please contact the venue on (08) 6212 9295.

    Captioning

    Captioning is available for selected performances. Please ask your ticket seller or check the website to ensure you purchase tickets to a captioned performance if you wish to use this service. Captioning devices are subject to availability. Alternatively the Go Theatrical Captioning App allows captions to be viewed during the show, can be downloaded onto your own Apple or android device.

  • Access Guide to Octagon Theatre

    Level access to venue from paved entry. Wide carpeted stairs provide access to the auditorium entry. Lift access available to all levels.

    Theatre seating is tiered from the entry. Within the auditorium; no steps to row M.

    A lift brings patrons to the first floor and wheelchair positions are located on the back row (row M). There is no hearing loop.

    A universal access toilet is located on the entry level of the venue.

    Pick up and set down is available in Car Park 1. A bay is allocated for drop off on the right-hand side of the car park.

  • Access Guide to Subiaco Arts Centre

    The management of Subiaco Arts Centre endeavours to accommodate patrons with disability whenever possible. However, due to the production requirements of some events, these special facilities can sometimes become limited.

    We therefore recommend that all patrons with special requirements state their needs at the time of booking tickets. You can visit the venue box office or phone (08) 6212 9292 to book your tickets.

    Subiaco Arts Centre usual facilities include:

    • Wheelchair access to The Studio and Main Auditorium via the ramp on the Bagot Road side of the building and via the lift from the ground floor.
    • Wheelchair accessible toilet.
    • Special allocated seating in the auditorium.
    • A hearing induction loop operating in main auditorium.

    An induction loop system for deaf or hearing impaired patrons and an Audio Description Service for vision impaired patrons are offered for certain performances.

    For more information visit Subiaco Arts Centre website.

  • Access Guide to His Majesty's Theatre

    His Majesty's Theatre endeavours to accommodate patrons with disability whenever possible.

    His Majesty's Theatre recommends that all patrons with special requirements state their needs at the time of booking tickets. To book tickets you can book at the venue box office or call (08) 6212 9292.

    Usual facilities include:

    • Accessibility access to the stalls (ground level) auditorium
    • Accessible toilet on the ground level
    • Universal Accessible toilet on the basement level
    • Accessibility access to Downstairs at The Maj and basement level bar
    • A hearing induction loop throughout most of the auditorium
    • Audio Description Service for some performances
    • Auslan interpretation for some performances

    An induction loop system for deaf and hearing impaired patrons, and an Audio Description service for vision impaired patrons are offered for certain performances.

    Hearing loop

    There is a hearing loop installed in the box office, Main Auditorium and Dress Circle Bar of His Majesty's Theatre. Once a telecoil switch on a hearing aid is turned on in the auditorium it will automatically pick up the signal.

    If you experience any issues using the hearing loop, please speak to the Front of House Manger who will be able to assist you.

    Please see their Hearing Loop Seating Map to determine the optimal seats for hearing loop reception, and book your seats accordingly.

    Audio description and Tactile Tours

    Tickets for Audio Described performances are available through the venue box office on 9265 0904 or hmtbox@ptt.wa.gov.au. It is essential patrons advise the booking agent that the audio described service will be required at time of booking. Tickets for the service can be purchased up to three working days prior to the performance, after which audio described seats which have not been sold will be released to the general public. Patrons are requested to arrive at least 30 minutes prior to the performance in order to collect their equipment and be comfortably seated until the audio description commences.

    The purpose of tactile tours is to give patrons an understanding of the costumes and set. Patrons will be escorted onto the set so they get an idea of the dimensions and will be able to touch the props being used on stage, and where the entrances and exits are so they know where characters enter. Patrons will also be able to handle the costumes being worn by the actors. While the tour is taking place the audio describers will describe where the different props are located on stage and what colour, shape and material has been used for the costumes.

    Specific details about tactile tours vary for each performance, so please contact them for further information.

    His Majesty's Theatre regularly email updates about the Audio Description service to their database of patrons who utilize the service, and keep in touch through a closed Facebook group.

    For further information regarding the Audio Description service, or to add your name to our database or Facebook group, please contact Alex Lehmann on 9265 0900.

    Auslan

    Auslan is the majority sign language of the Australian Deaf community. Auslan interpretation is available for select performances. Seats for Auslan interpreted performances can be booked online. Type in AUSLAN in the promo code box in the top right hand section of the booking page, then select a section on the seat map. The seats that are highlighted are our recommended seats for the best view point of the Auslan interpreter.

    Captioning

    Captioning is available for selected performances. Captioning devices are subject to availability. Alternatively the Go Theatrical Captioning App, on which the captions can be viewed during the show, can be downloaded onto your own Apple or android device.

  • Access Guide to The Regal Theatre

    As an agent for The Regal Theatre, Ticketek facilitates the sale of accessible seating.

    The easiest way to organise accessible seating with Ticketek is to complete the Accessible Seating Booking Form and they will be in touch.

    Fill out the Accessible Seating booking form and they will be in contact.

    You can also phone 1300 665 915 (Monday - Friday), 9am to 5pm AEST or visit their website.